We ship worldwide from the United States.

Please refer to the product descriptions for expected ship dates, especially for pre-order items. If you order multiple items, your order will be held until the entire order is ready to ship.

This does not include time in transit and is regardless of shipping method chosen at checkout.

You will receive a separate email with your tracking information as soon as your order has been shipped.

All shipping rates will vary depending on a few different factors, some of which include: Domestic vs International shipments, total weight of package, and the selected shipping method.

We are not responsible for any packages that are lost, stolen or damaged after it leaves our warehouse.

To protect your shipment, we offer Route+ Shipping Protection to insure your order against loss, theft and damage. This is available to add when viewing your cart.

For more information on Route+, click here.

VAT for international orders is calculated at checkout and processed by a third party. All international orders are shipped ‘duties paid’ so your order will arrive quickly and efficiently.

All sales are final. We are unable to offer refunds at this time.

Exchanges are dependent on current stock levels and item(s) purchased. Please email bulow@emeraldfulfillment.com for any exchange inquiries. The cost of shipping will be the customer's responsibility.

Yes, as long as your order has not already shipped! Please email bulow@emeraldfulfillment.com with your name, order number, and updated shipping address as soon as possible. Once your order leaves our warehouse we are unable to make any changes.